FAQ & Support

Find answers to frequently asked questions and get help with common issues. For additional support, contact our community or support team.

Frequently Asked Questions

Getting Started

Q: What is Moondraft?

A: Moondraft is a decentralized platform for creating, launching, and managing tokens on multiple blockchains including Solana and Ethereum. It provides user-friendly tools for token creation, liquidity management, and DeFi interactions.

Q: Do I need to create an account?

A: No! Moondraft is completely non-custodial. You only need to connect a compatible wallet to get started. Your wallet serves as your identity on the platform.

Q: What wallets are supported?

A: Moondraft supports popular wallets including Phantom, Solflare, MetaMask, Backpack, and hardware wallets like Ledger and Trezor. See our Wallets documentation for full details.

Token Creation & Management

Q: How much does it cost to create a token?

A: Token creation costs vary by blockchain network fees. On Solana, expect to pay around 0.1-0.5 SOL, while Ethereum costs depend on current gas prices (typically $50-200).

Q: Can I edit my token after creation?

A: Some token parameters can be modified after creation, such as metadata and certain permissions. However, core parameters like total supply are typically immutable once deployed.

Q: What's the difference between creating a token on Solana vs Ethereum?

A: Solana offers faster transactions and lower fees, while Ethereum has broader DeFi ecosystem compatibility. Choose based on your target audience and use case.

Trading & Liquidity

Q: How do I add liquidity to my token?

A: After creating your token, use the liquidity management tools to create trading pairs and provide initial liquidity. This enables others to trade your token on decentralized exchanges.

Q: What is slippage and how should I set it?

A: Slippage is the difference between expected and actual trade prices. For most trades, 1-2% slippage is adequate. For newer or low-liquidity tokens, you may need higher slippage (5-10%).

Q: Why did my transaction fail?

A: Common reasons include insufficient gas fees, network congestion, slippage too low, or insufficient token balance. Check your wallet balance and try increasing gas price or slippage.

Security & Safety

Q: How do I keep my funds safe?

A: Never share your seed phrase, always verify transaction details before signing, use hardware wallets for large amounts, and be cautious of phishing attempts. See our Security guide.

Q: What should I do if I suspect a scam token?

A: Do not interact with suspicious tokens. Research the project thoroughly, check for verified social media presence, audit reports, and community feedback before trading.

Common Issues & Solutions

Wallet Connection Problems

Issue: Wallet not connecting or not appearing in options

Solutions:

  • Ensure wallet extension is installed and unlocked
  • Refresh the Moondraft page
  • Clear browser cache and cookies
  • Try incognito/private browsing mode
  • Disable other wallet extensions temporarily

Transaction Issues

Issue: Transactions failing or taking too long

Solutions:

  • Check wallet balance for sufficient network fees
  • Increase gas price during network congestion
  • Wait for network congestion to reduce
  • Try a different RPC endpoint if available
  • Cancel and retry the transaction

Token Display Issues

Issue: Token not showing in wallet or incorrect balance

Solutions:

  • Manually add token contract address to wallet
  • Wait for blockchain synchronization
  • Check transaction on blockchain explorer
  • Refresh wallet or reconnect to Moondraft

Getting Help

Community Support

Join our active community for peer-to-peer help and discussions:

  • Discord: Real-time chat and support
  • Telegram: Community discussions
  • Twitter: Updates and announcements
  • GitHub: Technical discussions and bug reports

Documentation

Comprehensive guides and tutorials:

Contact Support

Before contacting support, please:

  1. Check this FAQ for common solutions
  2. Search our documentation and guides
  3. Try the suggested troubleshooting steps
  4. Check community channels for similar issues

Submit a Support Request

For technical issues or account-specific problems:

Email Support

Send detailed bug reports or technical issues

Contact
Bug Reports

Report platform bugs or security vulnerabilities

Report
Partnership Inquiries

Business development and partnership opportunities

Contact

Feature Requests

Have an idea for improving Moondraft? We'd love to hear from you!

How to submit feature requests:

  1. Check existing requests on our GitHub or community channels
  2. Provide detailed description of the proposed feature
  3. Explain the use case and benefits
  4. Include mockups or examples if applicable

Response Times

Support Priority

  • Critical Issues: 2-4 hours
  • Bug Reports: 24-48 hours
  • General Support: 2-5 business days
  • Feature Requests: 1-2 weeks

Priority Criteria

  • Critical: Security issues, fund access problems
  • High: Platform functionality broken
  • Medium: Feature not working as expected
  • Low: Enhancement requests, minor bugs
Remember: Moondraft team will never ask for your private keys or seed phrases. Always verify official communication channels and be cautious of impersonators.